Managed IT Support Plans

Your computers are the most critical part of your business. Without them running properly, most businesses cannot even operate. If you cannot operate, you cannot make a profit. Our support plans offer you the peace of mind of a well running computer environment as well as affordability for the budget. With GTI, you get a complete and total IT partner who not only can come when there is a problem but will also stand by you and be directly involved in all areas of your IT needs, including preventative maintenance. Think of it like having your very own IT department, only we never retire, take a vacation or call in sick.

What is Managed Support?

In years past, computer / network repair technicians were a lot like plumbers. When something broke or was having problems, you called them and they came to fix it. Unfortunately, that is not where the similarity ended. They also made you wait until they had a free time slot to come out there. Meanwhile, your office is down, people can’t work and you’re sitting there waiting on a repairman to get there. Also, when he finally does arrive, he has to spend time trying to see what the issue is and hope he has the parts or experience to fix it. If not, you are back to the waiting game. This is what we call a “Break / Fix” system. You wait for something to break, then you wait for someone to come fix it. It’s a horrible system and unfortunately, a lot of people still use companies like this to handle their support.

Wouldn’t it be nice if there was a company that could resolve your problems while you still had them on the phone? And if they did have to come to the office wouldn’t it be great if he already knew what the problem, and the fix, was before he even stepped in your door? Heck, as long as we’re wishing, wouldn’t it be awesome if they could see into the future and fix the problem before it became a problem? Before you even called?

Guess what? We can do all of that. Managed Support is exactly what it sounds like. Its support that we manage with technology. We monitor your hardware to see problems while they are still small and in most cases, can fix them before you go down. Before you ever even know you have a problem. Also, with our remote capabilities, our technicians can work on your computers and servers, while your employee is still on the phone with them. This makes for some fast problem resolutions. Add to that managed and scheduled security updates, virus scans and many other factors, and that is Managed Support. And we are good at it…

GTI offers 3 different IT Support Plans to best fit your needs. If you are interested in any of these plans or have any questions about pricing or support features, please contact us and we will answer all of your questions.

GTI Essential Support Plan
For those clients that just need a quality IT group they can call when there is a problem or when they need help with installations. There is no monthly charge and support/service calls billed hourly.

GTI Professional Support Plan
For those clients that need a quality IT group they can call when there is a problem and who also want to be a little more proactive when it comes to their network. There is a small monthly charge per workstation and server and support/service calls are billed hourly.

GTI Premium Support Plan
For those clients that need a quality IT group who can maximize network uptime and keep their systems running smoothly and efficiently. There is a small monthly charge per workstation and server and on-site service calls are billed hourly.

Support Features	Feature Description
Advanced Hardware Monitoring	Live monitoring of the ongoing health, performance and errors in Server and workstation class machines. OS and hardware components as well as errors in Windows Operating Systems.
Basic Hardware Monitoring	Daily monitoring of the basic performance and errors in Server and workstation class machines. OS and hardware components as well as errors in Windows Operating Systems.
Security Updates & Patches	Hardware Patches, Microsoft Security Patches & Updates, Feature Release, Hot fixes are updated on a regularly scheduled basis. This will be applied on Servers and workstations
Managed Anti-Virus	Installation, Monitoring and updating of GTI Endpoint (Anti-virus, Anti-spyware, Anti-malware service). This is a great line of defense against viruses and allows you to no longer worry about whether your virus protection is active or current. With this service, you never have to purchase antivirus software again.
Preventative Maintenance	Preventative Maintenance of server and workstation equipment to ensure reliability and continued high quality service. Optimizing hard drive performance, clearing logs & temp files and other check listed maintenance items.
Self-Healing Protocols	Automatically resolves many problems instantly without any intervention from the user or technician
Baseline Consulting	Baseline consulting to help guide you to success and helping to prevent purchases of incorrect or inadequate equipment
Monthly Reports	Detailed reports emailed to you each month that have analysis of technical issues. They include: Windows patch levels/success, backup performance, O/S errors, security issues, application compliance and more.
Free Remote Technical Support	Experienced technicians available by phone or remote access for fast problem resolution. No Hourly Billing
On-Site Support	Experienced technicians dispatched directly to your office for any support issues. Billed Hourly
Remote Support	Experienced technicians available by phone or remote access for fast problem resolution. Billed Hourly
After Hours Support	Experienced technicians available on-site, by phone or remote access for fast problem resolution. Billed Hourly